LEGAL

PlantStacks — Terms of Service (Subscription Agreement)

Last updated: 17 June 2026 · Version 2.0 (US / North Carolina)

These Terms of Service ("Terms") govern your access to and use of the PlantStacks software, website, and related services (together, the "Service") provided by PlantStacks, LLC, a North Carolina limited liability company located in Hickory, North Carolina, of [BUSINESS ADDRESS] ("we", "us", "our"). By creating an account, starting a trial, installing the software, or purchasing a subscription, you ("you", the "Customer") agree to these Terms. If you are agreeing on behalf of an organization, you represent that you are authorized to bind it.

These Terms incorporate by reference our EULA, Acceptable Use Policy, Privacy Policy, Refund & Cancellation Policy, Cookie Policy, and Data Processing Addendum.

1. The Service

PlantStacks is self-hosted software: you install and run it on your own hardware or infrastructure. We provide the software, optional modules, a signed license that enables features, updates, and support per your plan. We do not host your installation, and except where you explicitly enable an optional outbound integration, your operational data never leaves your environment.

2. Accounts and eligibility

You must provide accurate account information and keep it current. You are responsible for all activity under your account and for safeguarding your credentials and license keys. The Service is intended for business use by users 18 or older.

3. Trials

We offer a 30-day free trial with no payment card required. Trials enable plan features for evaluation only. We may modify or withdraw trials at any time. At the end of the trial, optional features deactivate unless you purchase a subscription; your data and core installation remain intact so you can subscribe at any time and resume.

4. Plans, licenses, and fees

4.1 Subscriptions are sold on the plans published on plantstacks.com (currently Starter, Pro, Business, and Enterprise), each with a feature set and a seat (user) limit. Your signed license sets the ceiling of what you may enable. 4.2 Fees are stated exclusive of taxes unless noted. You are responsible for applicable sales, use, or similar taxes. Sales tax. PlantStacks is prewritten (canned) software delivered electronically, which is taxable in North Carolina. We register for and collect NC sales & use tax once sales begin; we register in other U.S. states only after crossing each state's economic-nexus threshold; outside the U.S. we rely on Stripe Tax with B2B reverse-charge (valid VAT/GST ID) and register per country only after crossing local thresholds. Tax is calculated by Stripe Tax and added on top of listed prices (tax-exclusive). 4.3 Payment is processed by Stripe; by subscribing you also agree to Stripe's terms. We do not store full card details. 4.4 Auto-renewal. Subscriptions renew automatically each billing period (monthly or annual) until cancelled. By subscribing you authorize recurring charges to your payment method until you cancel. 4.5 Upgrades/downgrades are self-serve; upgrades take effect immediately and are prorated, downgrades at the next renewal (see the Refund & Cancellation Policy).

5. License

Your right to use the software is granted under the EULA, subject to your active subscription and license. Expiry or non-payment does not delete your data; optional features simply switch off after any grace period until you renew.

6. Acceptable use

You must comply with the Acceptable Use Policy. We may suspend the Service (or license issuance) for breach, unlawful use, or non-payment, where practicable on notice.

7. Support and updates

We provide support and updates according to your plan, as described on plantstacks.com. Self-service resources (help center, knowledge base, Q&A) are available in-product. We aim to respond within the target times stated for your plan but do not guarantee specific outcomes.

8. Intellectual property

The Service, software, and all related IP are owned by us or our licensors. These Terms grant no rights except the license expressly stated in the EULA. Feedback you provide may be used by us without restriction.

9. Warranties and disclaimers

9.1 We warrant that we will provide the Service with reasonable skill and care. 9.2 EXCEPT AS EXPRESSLY STATED AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. You are responsible for the security, backup, configuration, and lawful operation of your self-hosted installation and the data within it.

10. Limitation of liability

10.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. 10.2 OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE FEES YOU PAID US IN THAT PERIOD. 10.3 Because the software is self-hosted, we are not liable for loss or damage arising from your hosting environment, your configuration, your failure to apply updates or backups, or your data.

11. Indemnification

You will indemnify and hold us harmless from claims arising out of your unlawful use of the Service, your breach of these Terms or the AUP, or content/data you process through your installation.

12. Term, suspension, and termination

12.1 These Terms apply while you use the Service. You may cancel per the Refund & Cancellation Policy. 12.2 We may suspend or terminate for material breach not cured within 14 days of notice, for non-payment, or where required by law. 12.3 On termination your right to use the software ends; you may keep your own data (it is on your hardware) but must stop using licensed features once your license lapses.

13. Changes

We may update these Terms or the Service. Material changes will be notified by email or on plantstacks.com with reasonable notice; continued use after the effective date constitutes acceptance. Each version is dated and retained.

14. Governing law; dispute resolution; arbitration

14.1 These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-laws rules. 14.2 Binding arbitration. Except for claims for injunctive relief to protect intellectual property, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Catawba County, North Carolina. Judgment on the award may be entered in any court of competent jurisdiction. 14.3 Class-action waiver. Disputes will be conducted only on an individual basis and not as a class, consolidated, or representative action. 14.4 Opt-out. You may opt out of this arbitration agreement by emailing support@plantstacks.com within 30 days of first accepting these Terms; if you opt out, disputes will be heard exclusively by the state or federal courts located in Catawba County / the Western District of North Carolina, and you and we consent to their jurisdiction. 14.5 Nothing here limits any non-waivable statutory rights you may have under applicable law.

15. General

If any provision is unenforceable, the rest remains in effect. We may assign these Terms (e.g., on a sale of the business); you may not assign without our consent. No partnership, agency, or joint venture is created. Notices to us: support@plantstacks.com.

16. Export control and sanctions

The Software is of US origin and is subject to United States export-control and economic-sanctions laws, including the Export Administration Regulations (EAR) and the regulations administered by the US Treasury's Office of Foreign Assets Control (OFAC). You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive US sanctions (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), and that you are not a person any US person is prohibited from dealing with (including any party on OFAC's Specially Designated Nationals list or the US Commerce Department's Denied Persons / Entity lists). You will not use, export, re-export, or transfer the Software in violation of these laws or for any prohibited end-use, and we may refuse, suspend, or terminate the Service as needed to comply.

Contact: PlantStacks, LLC · [BUSINESS ADDRESS], Hickory, NC · support@plantstacks.com

_Template, not legal advice. Have a North Carolina business attorney review before relying on it._

Document version: terms-9841a818